Participation Policies:

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Registration: Smita's Urban Kitchen's cooking classes/sessions need to be paid in advance at the time of the booking. Class registrations have a cutoff date usually a few days prior to the class. We may not let anyone register after the class registration cutoff date has passed.

 

Cancelation: We need at least a week's notice, prior to the class, to request cancelation and/or a refund. 

 

Refunds: No refund will be issued for any cancelation within the 7 days of a booked session. 

Full refund will be issued by us in case of the minimum number of class participants are not registered or the class is canceled by us for any reason.

After Registration: After successful paid registration, we will send an ingredient list and/or prior instructions list to the participants a few days prior to the event by email. It will be entirely the participant’s responsibility to provide their correct email at the time of registration. 

All the ingredients are absolutely needed for the class in hand, 15 minutes prior to the commencement of the class. Please follow the check list and be prepared at least 15-30 minutes prior to the class.

 

Specialty Classes: Some specialty and ethnic cooking classes may require that the participants must buy a dry ingredient pre-made "kit" from us. That will be clearly indicated by us and will be clearly marked by us in the class description, available on our website, prior to the class registration. 

Once registered for the specialty classes, participants will be solely responsible to buy the kit in advance from us and we will not be responsible incase the participant does not buy the kit from us in time for the class. No refunds will be issued in such cases.

 

Advance Preparation: Participants agree that joining a class/session without prepping for the class in advance, as instructed by us may disturb the flow of the class and that unprepared participant may be denied entry or may be asked to leave the class. No refund will be issued in such cases.

 

Virtual classes and Technology: Most online/virtual classes will be using a secure third party online meeting platform like Zoom. All virtual classes will be clearly marked by us on our website prior to the class registration. It is solely the participant's responsibility to have an end user device like a smart phone or a laptop charged and such online meeting platform downloaded and logged in 30 minutes’ prior the virtual class. 

 

We will send an online meeting platform link for participants to log in advance to all paid and registered clients who have provided us with a valid email account. It is also recommended to join the virtual class session at least 15 minutes prior to the commencement of the class. 

 

Late Entry to a paid class: In case of late entry/joining of the class, participants may be denied entry and no refund may be issued in such cases.

In case of a participant requesting to join a class 15 minutes after the class has started, will not be admitted as that will greatly disturb the flow of the session and no refund may be issued in such cases. No exception will be made for late entries.

We are not responsible for participant’s device issues such as not functioning cameras, speakers, low band width etc. Please make sure that you have a working and functional device prior to the class.

 

All virtual classes will be recorded for quality and training purposes but we strive very hard to maintain the privacy and protection of our participants. Please refer to our privacy policies for a detailed disclosure.

 

Thanks a lot and we are very excited to have you in our classes.

 

Smita's Urban Kitchen.